Returns & Refunds

A bag should suit the way you carry. If yours is not the right match, contact us within 30 days after delivery to start a return.

Before sending your bag back

Please keep the bag unused, with its original packaging. Include your order number and the reason for the return in your message. Customer care can help with questions before you send it, including a wrong item or damage noticed on arrival.

Where to send a return

Send returns to:
Ira Blackburn Consulting LLC
3300 E 42nd Ave #b, Anchorage, AK 99508

Include your order number inside the parcel. Use a trackable service and hold on to the tracking receipt until your return is complete. Contact us first if the item arrived damaged, has a quality problem or differs from what you ordered, so we can arrange the return postage.

Who covers postage?

We cover return shipping when an item has a quality defect, was sent incorrectly or was damaged in transit. For a change of mind, fit preference or other personal reason, return postage is your responsibility. There is no fee for putting an accepted return back into stock.

Inspection and refund

After your parcel reaches us, allow 3–5 business days for inspection. Once accepted, we initiate the refund to the original payment method and email you a confirmation. Your bank determines when the credit becomes visible. Original standard shipping charges are not refunded for preference-based returns; for our error or a defective or transit-damaged item, eligible shipping charges are refunded as well.

If a return does not meet the conditions above, we will explain the reason and discuss the next step. For another size or style, arrange a return and place a separate order for the bag you prefer.

Contact: [email protected] · +1 202-790-1152
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.